According to your description, we noticed that you were using the desktop/laptop version of AnyTrans instead of the mobile version of AnyTrans. Hello, thanks for using our app but we are sorry for the inconvenience. Ended up going for a different app (paid another license) that worked flawlessly and had proper customer support. The license I had paid for is now useless (had to change computers, was through a service, etc). A different person who sends me a link that has nothing to do with my problem. Got a response, clearly had not read the email explaining my problem. You can't follow up with an unanswered ticket unless you cancel the previous ones. Emails were unanswered, the chat didn't work, there's no phone support. Then the saga started trying to reach someone. Their custom Whatsapp (necessary in the process) was outdated and therefore could not complete. Best regards, Your iMobie Teamĭid not work and HORRIBLE Customer service Considering this issue, would you please kindly send the log file to our support team for further analysis? It would be appreciated for your kind understanding in advance. For the crash issue, this issue may be caused by the system error, your computer doesn't have enough storage, etc. As these data are stored in Sandbox, you only can access them when you already had backups or had finished backup your device. We would like to explain that Apple values user’s privacy, so it won’t let the third party software to detect your private data such as messages, voice mails, etc. Hello, thanks for using our app but we sincerely apologize for the late reply. Since I had to make a back up of my phone first, this whole experience was a colossal waste of time for me. I tried everything, rebooting, and permissions, changing output directories. Unfortunately, it kept crashing whenever I try to download my messages. Which is great, because I despise the whole “subscription” model. Once I had the app on my computer and my phone, though, I decided I was going to buy it… How perfect, to be able to really control everything that goes on between your phone and your computer! They even had a one time purchase option. I got this for one thing only: to download all of my messages and free up some space on my iCloud account.
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